ICO Technologies consists of a team of enthusiasts who strive to innovate and formulate superior quality products and services with one goal in mind: the complete satisfaction of clients. We are continually looking for new talents to enhance our pool of skills. Experience a challenging and dynamic environment in which you can carry out innovating projects! Consult the list of available positions and send us your resume!

Positions offered

ICO Technologies Inc.

2843, Beaudry-Leman Ave. Shawinigan, QC, G9N 3H7


Summary description

Start date: As soon as possible

Number of vacant position(s): 2

Salary: Up for discussion

Working hours: 40 hours – Full time

Employment status: Permanent

Work shift: Daytime



ICO Technologies is currently searching for a network administrator with excellent analysis skills and strong thinking.

As a network administrator, you will have the opportunity to establish and operate the internal network, and make recommendations in order to facilitate the deployment of applications, based on various network architectures involving different organizations.


Key responsibilities:

• Develop technological architectures within the framework of various deployment projects

• Support a Windows server park (virtual and physical), including troubleshooting/maintenance, security maintenance, as well as daily operation and optimization

• Manage backup copies

• Manage network security

• Provide the assistance required to facilitate the deployment of applications across various organization networks

• Ensure the maintenance of the systems’ capacity and performance

• Document procedures and technical work

• Perform troubleshooting and technical diagnostics within internal/external network, as required

• Take part in network optimization and improvement projects

• Provide occasional support (technical assistance is provided 24/7)



• Levels of study: College (CEGEP)

• Diploma/degree: DEC

• Years of experience: At least 10

• Advanced written and spoken language skills: French and English



• At least 10 years of experience

• DEC in computer science

• Strong knowledge and working experience with Microsoft Windows 2003/2008/2012

• Strong knowledge and working experience with Microsoft Active Directory 2003/2008/2012

• Strong knowledge and working experience with Hyper-V

• Working experience with Citrix

• Experience with MSSQL (Always on, Fail Over,..) installation

• Microsoft Exchange experience (a must)

• Knowledge of networking and security concepts (a must)

• Knowledge of sound security principles (a must)

• English-French bilingualism



• Skill withscripting languages (PowerShell, vbs)

• Linux experience

• Knowledge of phone systems such as Mitel, Avaya, others.

• Experience with management of an early warning system such as SolarWinds.



• Social events organized by the firm

• Medical and paramedical expenses

• Life insurance

• Cafeteria

• Sick leave

• Flexible hours

• Registered retirement savings plan

• Playroom



Main challenges:

  • Conduct and take part in complex analyses, identify gaps and provide recommendations for optimizing the efficiency of systems and solving significant problems.
  • Conduct preliminary analyses for major IT projects and coordinate related activities.
  • Engage in organic analysis using, among others,  a UML diagram.
  • Assist the project team in implementing IT systems according to the needs of the users and business requirements.
  • Ensure integrity of the data and stability of the systems.
  • Conduct training and information activities for users.
  • Act as the resource person for junior staff.



Key responsibilities:

  • Understand business issues; map and analyze the needs of business partners.
  • Analyze change requests in the systems, assess impacts on existing applications; determine and oversee the execution of changes.
  • Document requests and develop recommendations for designing and adapting systems that meet requirements and facilitate the decision-making process.
  • Analyze and document operational requirements and processes.
  • Support users and internal processes in connection with applications.
  • Analyze and review system and documentation logic.





  • University degree or three-year D.C.S. (D.E.C.) or academic equivalent in a relevant field, and ten years of related IT experience.
  • At least 5 year experience as a system analyst
  • Detailed knowledge of SQL (asset)
  • UML diagram development knowledge, mandatory.
  • Knowledge of DMR's Productivity+ methodology (asset)
  • Excellent skills in problem solving and critical thinking
  • Organizing ability and autonomy
  • Proven rigorousness
  • Skills to demystify concepts
  • Teamwork abilities and good capacity to work under pressure
  • Willingness to perform support tasks outside of normal working hours (occasional basis)
  • English-French bilingualism (written and spoken)
  • Willingness to travel within the province of Quebec

Summary description:

The Analyst – Senior programmer comes under the Project Manager. The key responsibilities are as follows:

  • Conduct programming and analysis activities.
  • Participate in the following tasks : design, programming, documentation, testing of  infrastructure components using ICO Technology’s INNOVA development framework  in conjunction with VB.Net and SQL Server technologies.
  • Suggest elements of change and improvement related to procedures and structures.
  • Work together with other groups within the IT department in the context of offering added-value customized solutions.
  • Offer the best alternatives available in relation to the different projects submitted by the company, and conduct relevant research.
  • Provide solutions to the problems presented.
  • Manage personal working time to meet deadlines and delivery dates.


  • D.C.S. (D.E.C.) or Bachelor in computer science technology
  • At least 5 years of programming experience
  • Experience in .net development and SQL Server technologies
  • Thorough knowledge of
  • Good knowledge of English

Main qualifications expected:

  • Integrity
  • Organizing ability
  • Autonomy
  • Versatility and teamwork abilities
  • Rigorousness
  • Concern for quality and fine workmanship
  • Sound judgement



Summary description:

The Senior IT Project Manager, who comes under the Director of Information Technology, works together with other project managers as well as with the development team, and assists in implementing solutions.

The key responsibilities are as follows:

  • Manage the implementation of software solutions sold to clients.
  • Coordinate all activities in relation to the project, and act as an interface between the client and the different ICO Technologies teams involved (including Development and Production).
  • Define project scope costs, issues, deliverables and timelines.
  • Obtain necessary authorizations.
  • Organize projects and ensure their successful execution (assign the human, material and financial resources required).
  • Oversee delivery of projects according to deadlines and budgets.
  • Coordinate work before and after product delivery.
  • Draft project-related documents.
  • Prepare accountability reports for monitoring committees and executive committees.
  • Act as a resource person to project team members.
  • Tie the activities and deliverables involved with the products under other project managers.


  • University degree in computer science and/or project management. (D.E.C. with relevant experience  may be considered)
  • PMP certification (an asset)
  • Knowledge of main management methodologies in Canada
  • At least 10 years of project management experience
  • Knowledge of the main project management tools (strong knowledge of MS Project, Visio and MS Office Suite)
  • Mastery of techniques inherent in the development of a budget and timeline
  • Ability to monitor several teams
  • In-depth knowledge of the latest IT novelties
  • English-French bilingualism

Main qualifications expected:

  • Integrity
  • Organizing ability
  • Good judgement
  • Understanding of clients’needs
  • Availability, attentiveness
  • Solid time management
  • Forward thinking
  • Rigorousness
  • Adaptability and self-assurance in the face of unforeseen events
  • Ability to guide and train resources

Summary description:

The WEBdeveloper comes under the Project Manager. The key responsibilities are as follows:

  • Conduct development activities related to the site and web applications involved.
  • Develop Web sites, intranet sites and Web software for ICO Technologies clients.
  • Design mobile applications.
  • Work in collaboration with other IT department groups in order to provide clients with value-added and custom-tailored solutions.
  • Provide solutions to the problems that might be encountered.
  • Ensure adequate time management  in order to meet deadlines and delivery dates.



  • D.C.S. (D.E.C.) in computer science technology
  • At least 1 year experience in web application design and development
  • Knowledge of ASP.NET, HTML 5, PHP, JQuery, Javascript and CSS
  • Experience with SQL server and My SQL databses
  • Knowledge of the IOS, Android and Windows environments
  • Good knowledge of English

Main qualifications expected:

  • Integrity
  • Organizing ability
  • Autonomy
  • Versatility and teamwork skills
  • Rigorousness
  • Concern for quality
  • Good judgement
  • Adaptability

Our company designs management solutions and software packages for the emergency market. The business solutions advisor comes under the Sales Director and monitors the achievement of sales, profitability and satisfaction objectives set forth by demonstrating sound management of current accounts and developing new opportunities.

Your mandate will be:

• to assess new opportunities with existing and potential clients, (and also within the industry). And sell our solutions; • to remain knowledgeable of the market trends and competition and acquire new clients;

• to build strong and enduring relationships with clients and key partners; • to perform client relationship management within the context of major projects; • to participate in the establishment of surveys to measure the level of satisfaction of clients; • tocommunicate effectively with various clients, in particular when new products and services are launched and when dealing with change management (tools, procedures, etc.); • to manage, using our in-house system, any information relevant to existing and prospective clients; •to work in close collaboration with the Customer service department and the Operations team; • to act on certain occasions as the organization's ambassador by taking part in trade fairs or by meeting in person with local clients; and • to carry out all other related tasks (corporate, sales marketing and major accounts).


• University degree or D.C.S. (D.E.C.) in business administration, sales or computer science and 5 years of experience in sales or B2B • Any other combination of schooling and experience deemed equivalent may be considered

• Expeince using a customer relationship management tool (CRM)

• Valid driver's licence and willingness to travel on occasional basis

• Bilingualism required both orally and in writing (English and French)

This position requires the following:

• Results-oriented approach

• Proven ability to establish business relations

• Charisma, professionalism and interpersonal skills

• Refinement of communication

• Ability to establish relations with people with different characters and personalities, regardless of the level in the hierarchy

• Interest for persuasion and negotiations

• Interest for teamwork

• Great capacity for learning and a keen interest in IT

• Adaptability in the face of change, in an environment that is constantly evolving

• Autonomy, organizing skills and resourcefulness

The benefits:

• Full-time position (40 hours a week)

• Flexible working hours
• Competitive compensation

• Other benefits include Group insurance coverage, use of latest technology, ongoing training, attractive and stimulating working environment, dynamic committee, etc.


Reports to the Project Manager

Main duties and responsibilities

  • Perform programming activities
  • Build mobile solutions
  • Work together with other groups from the IT department to offer clients value added and tailored solutions
  • Provide solutions to the problems that can be encountered •Manage time in order to meet deadlines


  • College diploma (DEC) or Bachelor's degree in computer science
  • Minimum of two (2) years of experience in web/mobile applications design and development
  • Experience with the following languages: ASP.NET, HTML 5, PHP, JQuery, Javascript and CSS
  • Experience with the SQL Server or My SQL databases
  • Knowledge of the iOS, Android, and Windows Mobile environments
  • Good knowledge of English

Personal suitability and skills

  • Integrity
  • Organization skill
  • Self-reliance
  • Multi-skilling and ability to work in a team
  • Professional thoroughness
  • Concern for quality
  • Good judgement
  • Adaptability

Principaux défis :

-Faire la collecte d'information requise pour l'intégration,

-Coordonner les activités d'intégration du logiciel chez le client,

-Préparer les environnements pour permettre la formation et la mise en production des logiciels,

-Donner la formation aux utilisateurs,

-Participer à la rédaction et l'optimisation du matériel de formation,

-Assister le client avec le démarrage initial du logiciel,

-Toute autre tâches connexes à l'intégration et à la formation sur les produits et services d'ICO Technologies



Niveau d'études : Collégial (DEC) Années d'expérience reliées à l'emploi :3 à 5 années d'expérience

Description des compétences :

Bon communicateur ;

Adaptabilité aux personnes et aux changements et aplomb face aux imprévus ;

Autonomie ; sens des responsabilités.

Connaissance du milieu de l’urgence; de la prévention incendie, sécurité civile et policier un atout.

Conditions diverses :

Doit être familier avec l'environnement Windows et avec les bases de données SQL server.

Bonne compréhension de différents logiciels spécialisés.

Bonne connaissance de l'intégration de progiciels en milieu institutionnel et industriel.

Capacité à comprendre les besoins du client.

Doit posséder un véhicule et être disponible à voyager sur le territoire du Québec. (50% du temps)